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Anthony Nassar, Founder & Principal, Venture
Momentum, Inc. |
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In This Issue |
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Dear Reader,
Capital overhang seems to be the topic du jour
when it comes to venture capital. You've probably read
about it in recent articles or discussed it at
networking events. Whether it's capital overhang, a
favorable climate for private equity investments, or a
combination of driving forces, we’ve seen a much
desired pick-up in the pace of venture capital
investing for both the last quarter of 2003 and the
first quarter of 2004. One certainly hopes that this
positive trend proves to be strong and sustainable.
Until next issue, warm regards.
Anthony Nassar
Founder & Principal
Venture Momentum, Inc.
415-897-0195
http://www.venturemomentum.com |
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Steve Bengston
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The size of your market can play a big role in making
or breaking your venture. Why does it matter? How
large should it be to attract investors’ interest, and
how do you go about quantifying it? Today I ask Steve
Bengston, Managing Director of Emerging Company
Services (ECS) at
PricewaterhouseCoopers and Robert Labatt, CEO of
EzBoard, Inc. and former Principal Analyst with
the Gartner Group, to answer these questions and more.
This interview is based on their recent presentation
for the Startup Training program of
Financing Partners.
Anthony: Steve - why
does market size matter? And is there a critical
market size that entrepreneurs should be aware of?
Steve: Investors often
focus on 3 broad areas when contemplating an
investment: merits of product/service, strength of the
team, and market size. A small market size may deter
them from pursuing an investment in a venture that
plays in that market. Furthermore, market size is a
fundamental metric in planning a venture’s strategy
and direction.
Venture capitalists need big wins - for instance,
10x on their winners, to make up for the losers. Let’s
consider the example of an investment at an average
pre-money valuation of $10M. A 10x multiple would
imply a required exit at $100M valuation, which, for
the sake of this illustration, would correspond to
$100M in annual sales based on a sales multiple of 1.
If the investee has a 10% market penetration, the size
of the total addressable market would be $1B. Without
a potential $1B market, it's hard for venture
capitalists to achieve the 10x return objective.
Anthony: Robert - what
information sources and processes can an entrepreneur
use to determine market size?
Robert: There are two
types of research. The first type is Primary Research,
which requires a significant investment in time. It's
based on Do-It-Yourself (DIY) surveys and anecdotal
information. This includes talking to industry leaders
and friends, and performing surveys on your own.
The second type is Secondary Research, which
involves a lesser investment in time. It relies on 1)
reports from market research firms such as Gartner,
IDC, Meta, Forrester and Jupiter, 2) information from
pertinent search engine hits, and 3) market data from
potential competitors in the same space, when readily
available on their website or promotional materials.
As to the process itself, there are basically two
approaches. The first one is the Top Down approach.
This is of the Secondary Research type and is derived
from the macro-economic viewpoint: how big is the
overall economy, what growth factors can we use,
etc...
The second is the Bottom Up approach, which can be
of both the Primary and Secondary Research types. It
involves rolling up individual user characteristics
and demand into the overall market sizing.
The process works as follows:
- You get as much Secondary Research data as you
can. This enables you to decide whether this is a
market you even want to play in. It also allows you
to educate yourself on the issues and terminology
that are relevant to this market so you can craft
intelligent questions and surveys for your Primary
Research. Remember, you only get one chance with
your interviews.
- You perform firsthand interviews to add color to
the data and verify the secondary findings.
- You triangulate in on reality by combining all
your findings – the Secondary Research will almost
never fit your needs perfectly. So you need to be
creative while basing your findings on reality. You
also need to demonstrate defensible metrics when
illustrating your market. Make sure you narrow down
the statistical data you gathered to your
addressable market, such as small businesses with
fewer than 50 employees, between $1M and $15M in
annual revenues, those who have broadband, etc…
Anthony: Robert - how
is the entrepreneur’s time best invested during the
market research phase?
Robert: Spend 30% of
your time working on sourcing and understanding the
data in the initial Secondary Research phase. Spend
the next 40% of your time performing Primary Research
by talking with real users, conducting surveys based
on questionnaires that are scripted for consistency,
and drawing out the facts and color commentary of the
situation. In this phase it's important to understand
the politics of why people are buying or not buying.
The last 30% is about developing the analysis and
creating the story line. In this last step, you need
to weave your findings into why the market is so
attractive, and build defensive answers before
questions are asked. You should also maintain good
quality notes so you have the ability to go back and
review what was asked and what was said.
Anthony: Steve - how
can an entrepreneur demonstrate a $1B market size?
Steve: 1) Enter an
existing $1B market with a disruptive technology. Keep
in mind that it's often hard, or it may take too long,
to displace incumbents. 2) Use third party reports to
forecast your emerging market, but be cognizant of
investors’ possible suspicion of market research. 3)
Acquire excited, referenceable, paying beta customers
and derive market information based on your own data
and experience. For instance, 3 Fortune 500 beta
customers paying you $100k/year could potentially
point to a $50M/year market just in the Fortune 500
segment. Investors generally prefer paying beta
customers who are “name” companies. Large household
names that try one of each product ever made, and
small, unknown companies carry less weight in the eyes
of investors.
I advise entrepreneurs to secure a referenceability
clause when entering into beta agreements with
customers, and perhaps refrain from entering into a
beta agreement if the customer is unwilling to serve
as a repeat reference with investors or prospects.
Anthony: Steve - when
is a $1B market not enough?
Steve: A $1B market is
not enough when there are no margins, as in most
internet based businesses. Or when the market is too
crowded with a number of already established players
making it difficult for you to win. One way to perform
a sanity check here is to research whether top tier
venture capital firms have already funded competitors
in this space.
Anthony: Robert - what
information resources would you suggest entrepreneurs
seek for their market research?
Robert: Here are some
useful resources:
www.google.com
www.gartner.com
www.idc.com
www.forrester.com
www.dismal.com
www.stat-usa.gov
www.amazon.com (reasonably priced research reports
are available on this site)
Trade Magazines (talk to writers and experts)
Industry experts
Industry white papers
Friends and friends of friends in the industry
Get out and leverage your network
Anthony: What words of
wisdom do you both have for today’s early stage
start-up entrepreneurs?
Steve: Focus on sales;
keep your cash burn low.
Robert: Think about the markets you plan to
enter. Do potential customers have “pain” and how much
are they willing to pay to solve it? As you add up the
pain dollars, how big might that market be? Remember,
it's easy to say you're willing to cut a large check,
but getting it through the budget and approval process
- especially for an unproven vendor - is another thing
altogether.
Bios
Steve Bengston
Managing Director, Emerging Company Services,
PricewaterhouseCoopers
Steve is Managing Director of Emerging Company
Services (ECS) at PricewaterhouseCoopers. ECS acts as
“mentor capitalists” for young, high potential
companies and assists them with a variety of services,
including:
- Reviewing Executive Summaries/Investor Presentations
- Raising Money
- Partnerships
- Finding People
ECS works closely with the leading opinion
leaders/influencers in the Bay Area, including venture
capitalists, attorneys, bankers and other service
providers who have made Silicon Valley the leading
high tech center in the world.
Before joining PwC, Steve had 20 years of
experience in a variety of marketing, business
development and general management roles at several
high tech companies in the Bay Area. Most recently he
was Pres/CEO of ynot.com, a leading international
emarketing and greeting card company. Previously he
was VP of Marketing & Business Development at
Worldview Systems, an Internet travel pioneer. At
Worldview, Steve helped launch and market Travelocity
with Sabre Interactive.
Steve has a BA in Economics and an MBA from
Stanford University. He works closely or sits on the
Advisory Board at Time Domain Systems, SDForum,
Financing Partners, and the Stanford/MIT Venture Lab.
He has taught classes on funding and running start ups
at UC Berkeley, Santa Clara University, Hastings Law
School, and Stanford, and is active in a variety of
other organizations in the Bay Area targeting
entrepreneurs and investors. Steve is a frequent
moderator/panelist at both university and industry
sponsored events.
Robert Labatt
CEO, Ezboard, Inc.
Rob is a former Research Director at the Gartner
Group, where he provided thought leadership for the
B2C online retail sector and subsequently for the
emerging Web Services area. Prior to that he filled
senior operational leadership roles in a marketing and
technology services firm, where he brought
multi-national corporations such as CIBC, American
Re-insurance, and Magna International to the online
world. While at the direct response television company
Channel500, Rob also developed highly successful
direct selling and fulfillment campaigns for IBM and
AT&T. He holds an MBA from the University of Western
Ontario and a BA in Economics from Bishop's
University.
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Today’s article focuses on one important and
challenging component of your financial plan: Your
Revenue Model. This is a difficult exercise for many
early stage start-up entrepreneurs who may not have
clearly or completely defined their product roadmap,
go-to-market strategy, competition, and a number of
critical factors that significantly impact customer
acquisition and revenues.
As you dive into your intricate multi-worksheet
revenue model, consider the following 15-point
checklist to help you strengthen the quality of your
projections and reduce the number of annoying and
often costly iterations. You may want to revisit the
checklist regularly as your venture develops and you
gain more in-depth knowledge of your business
environment. This checklist applies mainly to software
companies, as it does not address some of the
particularities of other industries.
- Rule # 1: Avoid picking revenue
projection figures from thin air, ie. figures that
show cosmetically appealing trends and magnitudes
but lack substantiation as discussed in this
checklist. An approach that is based on picking
numbers from thin air can be easily detected by
investors and damaging to your credibility.
- Market: The size of your addressable
market, current and projected, imposes a range of
upper boundaries on your revenue projections. These
boundaries are a direct function of palatable market
shares for similarly situated companies in your
space. Protect the integrity of your model by
implementing automated sanity checks which trigger
colorful alerts when your projections surpass
certain pre-imposed market share thresholds. For
example, if you have conditional formatting in your
spreadsheet program, you can color your revenue
cells in red when your market share exceeds X% (a
threshold market share), warning you that you have
stepped outside the palatable zone.
- Product Plan: Do you have a product plan
describing which products you will be completing
over the horizon of your financial plan, their
features and release dates? You need to have such a
plan on hand prior to developing your revenue model,
since your revenue projections for a specific period
will be derived from sales of the various products
available for use by paying customers during that
time. By referring to your product plan, you can
prevent certain pitfalls such as projecting revenues
for version 3.0, while version 2.0 is still supposed
to be in development.
- Competition: Find out who your
competitors are, what products they are selling, how
they are selling them, and for what price. If you
decide to go with a radically different approach
than your competition, you should be prepared to
justify why it will lead to results that are more
effective, profitable and sustainable. And while
we're on the subject of competition, please stay
away from the claim that you don’t have any –
investors don’t like to hear this!
- Customers: The preferred way to build
your revenue model is to rely on solid market and
product validations you have performed with
prospects prior to developing your product. In the
March 10, 2004 issue of Propel Your Venture,
Didier Moretti shares a great approach of how he
achieved such a validation for Annuncio Software. By
using a list of actual prospects, corresponding
budgets for your solution, expected time of
purchase, and probability of closing the sale, you
have a pretty good shot at building a referenceable,
and therefore plausible, revenue model.
- Sales Cycle: How long is your sales
cycle? One month, 3 months, 6 months? Given your
selling resources and your sales cycle, there is an
implied upper limit to your revenues from new
customers - unless you reduce the sales cycle,
increase your selling resources, or do both.
- Inside/Outside Selling: Will you be using
an inside sales force to sell your products, or will
you be relying on outside resources such as
strategic partners, OEMs, distributors, or outside
sales representatives to do the selling for you?
Each method will impact your projections from a
number of angles involving expectations, results,
control, and costs.
- Selling Resources: Each selling resource,
whether inside or outside, can achieve results
within a certain performance range measured in
dollars or number of customers. For example, if an
inside salesperson is expected to close between 3
and 5 new customers or between $150,000 and $250,000
in new contracts per quarter, your revenue
projections should reflect, at best, $250,000 in
revenues from new customers for a specific quarter
for each salesperson you have on staff.
- Marketing & PR: You will undoubtedly plan
some marketing and/or PR activities to promote your
offering: trade shows, advertising, and press
releases, to name a few. The booster effect from
such efforts on your projected revenues should be
timed in relationship to when these activities
occur.
- Up-Sell/Cross-Sell: Your revenue
projections need to reflect up-selling of higher end
solutions to some of your customers, and
cross-selling of related products and services such
as installation, training, support, consulting,
etc., whenever such solutions, products and services
are available and/or applicable.
- Attrition: Some of your customers will
invariably leave your solution for a variety of
reasons (go to competition, develop an in-house
alternative, switch to another process, go out of
business, etc.). While it is difficult to predict
your rate of attrition in the early phase of your
venture, you need to factor in some reasonable rate
that you can then adjust when historical data
becomes available.
- Licensing Revenues: Do you plan on
licensing your intellectual property to strategic
partners? This may represent an additional source of
high margin revenues. Unfortunately, this type of
licensing revenues remains difficult to forecast
until you have entered into a number of such
agreements and established a pattern of contractual
terms, which then become easier to predict. In the
meantime, it would be wise to adopt a very
conservative set of projections in this category or
ignore these types of revenues altogether.
- Other Revenues: There's a multitude of
“other revenue” sources that could be applicable to
your venture: design, consulting, joint venture,
referral fees from partners, etc. These too may be
hard to predict initially, so the same comment
applies in this case as for licensing revenues
mentioned above.
- Growth: How fast will your revenues grow
in comparison to your addressable market or your
competition? Even if you have a disruptive
technology, or a uniquely compelling solution which
supports the claim for a considerably faster growth
rate, it would be hard to defend a model projecting
a dizzying revenue growth from say $1M in year 1 to
$50M in year 3. So, always subject your projections
to a rigorous reasonableness test. Consider using an
alert similar to the one described in point 2, which
is triggered when your revenue projections display a
growth exceeding Y times (a threshold multiple) that
of your addressable market.
- Consistency: As you tie your financial
plan (which includes your revenue model) in with
your business plan, you need to insure that there is
consistency in the approach, data, and assumptions
between the two documents. Revisions to one plan
should be promptly reflected in the other.
The above steps stress the fact that your revenue
model should not be the fruit of improvisation. I will
admit that the revenue model is generally one of the
most challenging components of your financial plan; at
least, it is to me and the entrepreneurs I work with.
Bear in mind, however, that you have a very powerful
tool in your hands to help you build a good revenue
model: your business plan. In fact, the points
discussed in the above checklist can be derived from
elements already available in your well thought-out
business plan. In developing your revenue model,
you’re simply rendering a quantified version of the
information you’ve already gathered for your business
plan to help craft the roadmap of your venture.
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Are Your Crown Jewels Being Hacked As We Speak?
In next month's interview, Frederic Bret-Mounet,
security expert with
@stake, will reveal how you can proactively build
security and privacy into your systems and processes
from the early concept stage and beyond. |
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Venture Momentum, Inc. is a financial management firm
that assists early stage venture entrepreneurs in
building a strong financial organization and laying
the foundation for successful fund raising. To learn
more, give me a call at 1.415.897.0195 or visit
http://www.venturemomentum.com
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Disclaimer: The information in the e-zine (the
"Information") is current as of the date of the issue shown at the top
of the e-zine. The Information is intended solely to illustrate general
concepts and guidelines on various business subjects. It may not apply
to specific situations. The Information does not constitute accounting,
financial, tax, legal or other professional advice. You are urged to
consult with a qualified professional who can understand your specific
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All Information and links to other websites are provided on an ‘as-is’
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Copyright ©2004 Venture Momentum, Inc. All rights
reserved.
All marks are the property of their respective owners.
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