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Anthony Nassar, Founder & Principal, Venture Momentum, Inc.
 
  In This Issue
Note from Anthony
Featured Interview – How Large is Your Market?
Featured Article– 15 Point Checklist for a Credible Revenue Model
Sneak Preview of Next Month’s Issue
About Venture Momentum
  
April 14, 2004

Vol.1, Issue 3

Published on the second Wednesday of every month

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  Note from Anthony

Dear Reader,

Capital overhang seems to be the topic du jour when it comes to venture capital. You've probably read about it in recent articles or discussed it at networking events. Whether it's capital overhang, a favorable climate for private equity investments, or a combination of driving forces, we’ve seen a much desired pick-up in the pace of venture capital investing for both the last quarter of 2003 and the first quarter of 2004. One certainly hopes that this positive trend proves to be strong and sustainable.

Until next issue, warm regards.

Anthony Nassar
Founder & Principal
Venture Momentum, Inc.
415-897-0195
http://www.venturemomentum.com

 
  Featured Interview – How Large is Your Market?
 

Steve Bengston

The size of your market can play a big role in making or breaking your venture. Why does it matter? How large should it be to attract investors’ interest, and how do you go about quantifying it? Today I ask Steve Bengston, Managing Director of Emerging Company Services (ECS) at PricewaterhouseCoopers and Robert Labatt, CEO of EzBoard, Inc. and former Principal Analyst with the Gartner Group, to answer these questions and more. This interview is based on their recent presentation for the Startup Training program of Financing Partners.

Anthony: Steve - why does market size matter? And is there a critical market size that entrepreneurs should be aware of?

Steve: Investors often focus on 3 broad areas when contemplating an investment: merits of product/service, strength of the team, and market size. A small market size may deter them from pursuing an investment in a venture that plays in that market. Furthermore, market size is a fundamental metric in planning a venture’s strategy and direction.

Venture capitalists need big wins - for instance, 10x on their winners, to make up for the losers. Let’s consider the example of an investment at an average pre-money valuation of $10M. A 10x multiple would imply a required exit at $100M valuation, which, for the sake of this illustration, would correspond to $100M in annual sales based on a sales multiple of 1. If the investee has a 10% market penetration, the size of the total addressable market would be $1B. Without a potential $1B market, it's hard for venture capitalists to achieve the 10x return objective.

Anthony: Robert - what information sources and processes can an entrepreneur use to determine market size?

Robert: There are two types of research. The first type is Primary Research, which requires a significant investment in time. It's based on Do-It-Yourself (DIY) surveys and anecdotal information. This includes talking to industry leaders and friends, and performing surveys on your own.

The second type is Secondary Research, which involves a lesser investment in time. It relies on 1) reports from market research firms such as Gartner, IDC, Meta, Forrester and Jupiter, 2) information from pertinent search engine hits, and 3) market data from potential competitors in the same space, when readily available on their website or promotional materials.

As to the process itself, there are basically two approaches. The first one is the Top Down approach. This is of the Secondary Research type and is derived from the macro-economic viewpoint: how big is the overall economy, what growth factors can we use, etc...

The second is the Bottom Up approach, which can be of both the Primary and Secondary Research types. It involves rolling up individual user characteristics and demand into the overall market sizing.

The process works as follows:

  1. You get as much Secondary Research data as you can. This enables you to decide whether this is a market you even want to play in. It also allows you to educate yourself on the issues and terminology that are relevant to this market so you can craft intelligent questions and surveys for your Primary Research. Remember, you only get one chance with your interviews.
     
  2. You perform firsthand interviews to add color to the data and verify the secondary findings.
     
  3. You triangulate in on reality by combining all your findings – the Secondary Research will almost never fit your needs perfectly. So you need to be creative while basing your findings on reality. You also need to demonstrate defensible metrics when illustrating your market. Make sure you narrow down the statistical data you gathered to your addressable market, such as small businesses with fewer than 50 employees, between $1M and $15M in annual revenues, those who have broadband, etc…

Anthony: Robert - how is the entrepreneur’s time best invested during the market research phase?

Robert: Spend 30% of your time working on sourcing and understanding the data in the initial Secondary Research phase. Spend the next 40% of your time performing Primary Research by talking with real users, conducting surveys based on questionnaires that are scripted for consistency, and drawing out the facts and color commentary of the situation. In this phase it's important to understand the politics of why people are buying or not buying.

The last 30% is about developing the analysis and creating the story line. In this last step, you need to weave your findings into why the market is so attractive, and build defensive answers before questions are asked. You should also maintain good quality notes so you have the ability to go back and review what was asked and what was said.

Anthony: Steve - how can an entrepreneur demonstrate a $1B market size?

Steve: 1) Enter an existing $1B market with a disruptive technology. Keep in mind that it's often hard, or it may take too long, to displace incumbents. 2) Use third party reports to forecast your emerging market, but be cognizant of investors’ possible suspicion of market research. 3) Acquire excited, referenceable, paying beta customers and derive market information based on your own data and experience. For instance, 3 Fortune 500 beta customers paying you $100k/year could potentially point to a $50M/year market just in the Fortune 500 segment. Investors generally prefer paying beta customers who are “name” companies. Large household names that try one of each product ever made, and small, unknown companies carry less weight in the eyes of investors.

I advise entrepreneurs to secure a referenceability clause when entering into beta agreements with customers, and perhaps refrain from entering into a beta agreement if the customer is unwilling to serve as a repeat reference with investors or prospects.

Anthony: Steve - when is a $1B market not enough?

Steve: A $1B market is not enough when there are no margins, as in most internet based businesses. Or when the market is too crowded with a number of already established players making it difficult for you to win. One way to perform a sanity check here is to research whether top tier venture capital firms have already funded competitors in this space.

Anthony: Robert - what information resources would you suggest entrepreneurs seek for their market research?

Robert: Here are some useful resources:

www.google.com
www.gartner.com
www.idc.com
www.forrester.com
www.dismal.com
www.stat-usa.gov
www.amazon.com (reasonably priced research reports are available on this site)
Trade Magazines (talk to writers and experts)
Industry experts
Industry white papers
Friends and friends of friends in the industry
Get out and leverage your network

Anthony: What words of wisdom do you both have for today’s early stage start-up entrepreneurs?

Steve: Focus on sales; keep your cash burn low.

Robert: Think about the markets you plan to enter. Do potential customers have “pain” and how much are they willing to pay to solve it? As you add up the pain dollars, how big might that market be? Remember, it's easy to say you're willing to cut a large check, but getting it through the budget and approval process - especially for an unproven vendor - is another thing altogether.

Bios

Steve Bengston
Managing Director, Emerging Company Services, PricewaterhouseCoopers

Steve is Managing Director of Emerging Company Services (ECS) at PricewaterhouseCoopers. ECS acts as “mentor capitalists” for young, high potential companies and assists them with a variety of services, including:
- Reviewing Executive Summaries/Investor Presentations
- Raising Money
- Partnerships
- Finding People

ECS works closely with the leading opinion leaders/influencers in the Bay Area, including venture capitalists, attorneys, bankers and other service providers who have made Silicon Valley the leading high tech center in the world.

Before joining PwC, Steve had 20 years of experience in a variety of marketing, business development and general management roles at several high tech companies in the Bay Area. Most recently he was Pres/CEO of ynot.com, a leading international emarketing and greeting card company. Previously he was VP of Marketing & Business Development at Worldview Systems, an Internet travel pioneer. At Worldview, Steve helped launch and market Travelocity with Sabre Interactive.

Steve has a BA in Economics and an MBA from Stanford University. He works closely or sits on the Advisory Board at Time Domain Systems, SDForum, Financing Partners, and the Stanford/MIT Venture Lab. He has taught classes on funding and running start ups at UC Berkeley, Santa Clara University, Hastings Law School, and Stanford, and is active in a variety of other organizations in the Bay Area targeting entrepreneurs and investors. Steve is a frequent moderator/panelist at both university and industry sponsored events.

Robert Labatt
CEO, Ezboard, Inc.

Rob is a former Research Director at the Gartner Group, where he provided thought leadership for the B2C online retail sector and subsequently for the emerging Web Services area. Prior to that he filled senior operational leadership roles in a marketing and technology services firm, where he brought multi-national corporations such as CIBC, American Re-insurance, and Magna International to the online world. While at the direct response television company Channel500, Rob also developed highly successful direct selling and fulfillment campaigns for IBM and AT&T. He holds an MBA from the University of Western Ontario and a BA in Economics from Bishop's University.

 
  Featured Article– 15 Point Checklist for a Credible Revenue Model

Today’s article focuses on one important and challenging component of your financial plan: Your Revenue Model. This is a difficult exercise for many early stage start-up entrepreneurs who may not have clearly or completely defined their product roadmap, go-to-market strategy, competition, and a number of critical factors that significantly impact customer acquisition and revenues.

As you dive into your intricate multi-worksheet revenue model, consider the following 15-point checklist to help you strengthen the quality of your projections and reduce the number of annoying and often costly iterations. You may want to revisit the checklist regularly as your venture develops and you gain more in-depth knowledge of your business environment. This checklist applies mainly to software companies, as it does not address some of the particularities of other industries.

  1. Rule # 1: Avoid picking revenue projection figures from thin air, ie. figures that show cosmetically appealing trends and magnitudes but lack substantiation as discussed in this checklist. An approach that is based on picking numbers from thin air can be easily detected by investors and damaging to your credibility.
     
  2. Market: The size of your addressable market, current and projected, imposes a range of upper boundaries on your revenue projections. These boundaries are a direct function of palatable market shares for similarly situated companies in your space. Protect the integrity of your model by implementing automated sanity checks which trigger colorful alerts when your projections surpass certain pre-imposed market share thresholds. For example, if you have conditional formatting in your spreadsheet program, you can color your revenue cells in red when your market share exceeds X% (a threshold market share), warning you that you have stepped outside the palatable zone.
     
  3. Product Plan: Do you have a product plan describing which products you will be completing over the horizon of your financial plan, their features and release dates? You need to have such a plan on hand prior to developing your revenue model, since your revenue projections for a specific period will be derived from sales of the various products available for use by paying customers during that time. By referring to your product plan, you can prevent certain pitfalls such as projecting revenues for version 3.0, while version 2.0 is still supposed to be in development.
     
  4. Competition: Find out who your competitors are, what products they are selling, how they are selling them, and for what price. If you decide to go with a radically different approach than your competition, you should be prepared to justify why it will lead to results that are more effective, profitable and sustainable. And while we're on the subject of competition, please stay away from the claim that you don’t have any – investors don’t like to hear this!
     
  5. Customers: The preferred way to build your revenue model is to rely on solid market and product validations you have performed with prospects prior to developing your product. In the March 10, 2004 issue of Propel Your Venture, Didier Moretti shares a great approach of how he achieved such a validation for Annuncio Software. By using a list of actual prospects, corresponding budgets for your solution, expected time of purchase, and probability of closing the sale, you have a pretty good shot at building a referenceable, and therefore plausible, revenue model.
     
  6. Sales Cycle: How long is your sales cycle? One month, 3 months, 6 months? Given your selling resources and your sales cycle, there is an implied upper limit to your revenues from new customers - unless you reduce the sales cycle, increase your selling resources, or do both.
     
  7. Inside/Outside Selling: Will you be using an inside sales force to sell your products, or will you be relying on outside resources such as strategic partners, OEMs, distributors, or outside sales representatives to do the selling for you? Each method will impact your projections from a number of angles involving expectations, results, control, and costs.
     
  8. Selling Resources: Each selling resource, whether inside or outside, can achieve results within a certain performance range measured in dollars or number of customers. For example, if an inside salesperson is expected to close between 3 and 5 new customers or between $150,000 and $250,000 in new contracts per quarter, your revenue projections should reflect, at best, $250,000 in revenues from new customers for a specific quarter for each salesperson you have on staff.
     
  9. Marketing & PR: You will undoubtedly plan some marketing and/or PR activities to promote your offering: trade shows, advertising, and press releases, to name a few. The booster effect from such efforts on your projected revenues should be timed in relationship to when these activities occur.
     
  10. Up-Sell/Cross-Sell: Your revenue projections need to reflect up-selling of higher end solutions to some of your customers, and cross-selling of related products and services such as installation, training, support, consulting, etc., whenever such solutions, products and services are available and/or applicable.
     
  11. Attrition: Some of your customers will invariably leave your solution for a variety of reasons (go to competition, develop an in-house alternative, switch to another process, go out of business, etc.). While it is difficult to predict your rate of attrition in the early phase of your venture, you need to factor in some reasonable rate that you can then adjust when historical data becomes available.
     
  12. Licensing Revenues: Do you plan on licensing your intellectual property to strategic partners? This may represent an additional source of high margin revenues. Unfortunately, this type of licensing revenues remains difficult to forecast until you have entered into a number of such agreements and established a pattern of contractual terms, which then become easier to predict. In the meantime, it would be wise to adopt a very conservative set of projections in this category or ignore these types of revenues altogether.
     
  13. Other Revenues: There's a multitude of “other revenue” sources that could be applicable to your venture: design, consulting, joint venture, referral fees from partners, etc. These too may be hard to predict initially, so the same comment applies in this case as for licensing revenues mentioned above.
     
  14. Growth: How fast will your revenues grow in comparison to your addressable market or your competition? Even if you have a disruptive technology, or a uniquely compelling solution which supports the claim for a considerably faster growth rate, it would be hard to defend a model projecting a dizzying revenue growth from say $1M in year 1 to $50M in year 3. So, always subject your projections to a rigorous reasonableness test. Consider using an alert similar to the one described in point 2, which is triggered when your revenue projections display a growth exceeding Y times (a threshold multiple) that of your addressable market.
     
  15. Consistency: As you tie your financial plan (which includes your revenue model) in with your business plan, you need to insure that there is consistency in the approach, data, and assumptions between the two documents. Revisions to one plan should be promptly reflected in the other.

The above steps stress the fact that your revenue model should not be the fruit of improvisation. I will admit that the revenue model is generally one of the most challenging components of your financial plan; at least, it is to me and the entrepreneurs I work with. Bear in mind, however, that you have a very powerful tool in your hands to help you build a good revenue model: your business plan. In fact, the points discussed in the above checklist can be derived from elements already available in your well thought-out business plan. In developing your revenue model, you’re simply rendering a quantified version of the information you’ve already gathered for your business plan to help craft the roadmap of your venture.

 
  Sneak Preview of Next Month’s Issue

Are Your Crown Jewels Being Hacked As We Speak? In next month's interview, Frederic Bret-Mounet, security expert with @stake, will reveal how you can proactively build security and privacy into your systems and processes from the early concept stage and beyond.

 
  About Venture Momentum

Venture Momentum, Inc. is a financial management firm that assists early stage venture entrepreneurs in building a strong financial organization and laying the foundation for successful fund raising. To learn more, give me a call at 1.415.897.0195 or visit http://www.venturemomentum.com


Disclaimer: The information in the e-zine (the "Information") is current as of the date of the issue shown at the top of the e-zine. The Information is intended solely to illustrate general concepts and guidelines on various business subjects. It may not apply to specific situations. The Information does not constitute accounting, financial, tax, legal or other professional advice. You are urged to consult with a qualified professional who can understand your specific situation and advise you accordingly. No Information creates a warranty. All Information and links to other websites are provided on an ‘as-is’ basis without any warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. In no event shall Venture Momentum, Inc., its authors, publishers, contributors and editors be liable for any indirect, incidental, special, consequential, or punitive damages of any kind whatsoever arising out of your use of this e-zine, the Information, and/or links to other websites regardless of the cause of action.
 
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